Custom Kustomer builds for the workflows your team runs every day.
When Kustomer stops short, we build the missing piece: widgets, integrations, and internal tools designed around your team.
Kustomer handles a lot, but every team has gaps.
Most teams are forced into slow, expensive options.
We build what Kustomer does not provide out of the box.
Built for Kustomer teams, not generic support stacks.
We handle implementation so your team stays focused on CX.
Choose managed delivery, a source-code handoff, or consulting on a custom third-party integration.
Two straightforward ways to work together, with clear ownership from day one.
Identify the highest-friction Kustomer gap.
Prioritize the workflow or integration with the biggest payoff.
Pick managed delivery or source-code handoff.
Managed monthly delivery
Best for teams that want CX Toolbox to keep improving, maintaining, and extending their Kustomer setup over time.
Source-code handoff
Best for teams that want a custom build they can buy outright and take fully in-house after delivery.
Consulting & custom integrations
Best for teams that need an expert to scope, design, and build custom third-party integrations alongside their in-house engineers.
Use the inquiry form to tell us whether you want a managed monthly build, a source-code handoff, or consulting on a custom third-party integration.
A fast path from idea to shipped Kustomer workflow.
Bring one clear problem. We scope, build, and ship the solution with your team.
Identify the highest-friction Kustomer gap.
Prioritize the workflow or integration with the biggest payoff.
Pick managed delivery or source-code handoff.
Most requested build areas
- Agent widgets that cut context switching.
- Integrations that connect Kustomer to your internal systems.
- Operational tools for routing, QA, and escalations.
Practical Kustomer capabilities, shipped fast.
Focused builds for the places your current setup slows down.
Add focused agent-side tools for the workflows your team handles every day.
Put the right context and actions directly in the agent view.
Ship as managed delivery or ownable source code.
Give leads and admins better controls for routing, QA, and team operations.
Replace spreadsheet-heavy workflows with focused internal tools.
Improve routing, QA, and escalation with less manual work.
Link Kustomer with the systems that matter across revenue, operations, and product.
Move data between Kustomer and your internal systems.
Add the business logic your team needs without building a full platform.
Bring the channels your customers already use into Kustomer.
Examples of third-party integrations we have shipped, so agents can stay in one place.
Connect your returns and exchanges workflows so agents see RMAs, labels, and refund status without switching tools.
Surface return eligibility, tracking, and resolution steps next to the customer conversation.
Cut down on copy-paste between Kustomer and your returns portal or carrier integrations.
Give supervisors a clearer picture of repeat returns and policy edge cases in one workspace.
Unify identity and attributes from CDPs, loyalty programs, and data warehouses with what agents already see in Kustomer.
Sync segments, lifetime value, and consent flags so replies stay on-brand and compliant.
Resolve duplicate or conflicting records with rules tailored to your data model.
Keep-profile enrichment auditable: what synced, when, and from which source system.
Bridge orders, shipments, and catalog data from Shopify, BigCommerce, Salesforce Commerce, or your custom storefront.
Show order history, fulfillment status, and line-item detail inside the ticket timeline.
Trigger workflows from ecommerce events—cancelations, edits, delivery exceptions—without manual lookup.
Align promotions and inventory-aware responses so agents stop guessing what the customer actually bought.
Pull product reviews and customer questions from your UGC platform straight into Kustomer.
Surface reviews and questions in the agent view alongside other conversations.
Let agents reply to reviewers and answer product questions without leaving Kustomer.
Keep a unified history of every customer touchpoint in one place.
Embed voice directly in Kustomer so calls live next to email, chat, and other channels.
Take and receive calls from inside the Kustomer agent workspace.
Automatically log calls, recordings, and notes against the right customer.
Reduce tool switching and keep call context with the rest of the conversation.
Move customer and conversation data between Kustomer and the third-party systems your team relies on.
Import data from CRMs, data warehouses, e-commerce platforms, and internal tools.
Export Kustomer activity to BI, analytics, or operational systems on the schedule you need.
Keep records in sync with reliable, monitored pipelines built around your data shape.
Equip agents with the AI tooling that fits your stack, trained on your own data.
Connect to your AI provider of choice, from OpenAI and Anthropic to your in-house models.
Ground responses in your knowledge base, past tickets, and product data for accurate answers.
We build the connection and the agent-facing UI so it feels native inside Kustomer.
Scroll horizontally to see more integrations.
Common questions about security, architecture, and data access.
A quick look at the questions we hear most before kickoff.
No. We build on top of your Kustomer environment and do not position CX Toolbox as a separate customer-data store.
No, not by default. We prefer direct calls from your environment so API keys and credentials stay under your control.
Bring the Kustomer gap you want solved next.
From one high-impact widget to a broader workflow build, we can scope and ship quickly.
CX Toolbox is an independent service provider and is not affiliated with, endorsed by, sponsored by, or otherwise officially connected with Kustomer, Inc. or its affiliates. References to Kustomer are used solely to identify the third-party platform and services with which our integrations may interoperate. All product and company names are trademarks or registered trademarks of their respective owners.